Privacy Policy

1. Introduction

We care about your personal data and want you to feel safe when using our website. This policy explains what information we collect, why we collect it, and how you can exercise your rights.

2. What information we collect

We may collect the following types of information:

• Name, address, email and phone number
• User login and account information (if you create an account)
• Order and payment history
• IP address, browser type and technical information about your use of the website
• Cookies and similar tracking technologies to improve the user experience and for analytics

3. Purposes of processing

We use your information to:

• Process your orders and deliveries
• Provide customer service and support
• Send newsletters and marketing, if you have given your consent
• Analyse the use of our website and improve functionality
• Comply with legislation and accounting requirements

4. Legal basis for processing

The processing of your information is carried out on the following basis:

• Contract: Processing necessary to deliver our products/services
• Consent: When you accept newsletters or cookies
• Legitimate interests: E.g. to optimise the website or prevent misuse
• Legal obligation: If we are required to retain information (e.g. accounting)

5. Profiling and automated decision-making

We may use data to provide you with personalised recommendations and offers.
No automated decisions are made that have significant legal or similarly consequential effects on you.

6. Sharing information with third parties

We only share information with third parties when necessary to deliver our services, e.g.:

• Payment providers and logistics partners
• Marketing and analytics partners
• Statutory authorities

We ensure that third parties process your information in accordance with the GDPR, e.g. through data processing agreements.

7. Transfer of data to third countries

If we transfer data outside the EU/EEA, this is done only to countries with adequate protection or via standard contractual clauses approved by the EU.

8. Retention period

We retain your information for as long as necessary to deliver services, comply with legal requirements or exercise our legitimate interests. For example:

• Order and payment data: 5 years (accounting legislation)
• Marketing data: until consent is withdrawn
• Technical and analytical data: 12 months

9. Your rights

You always have the right to:

• Access your information
• Correct inaccurate information
• Have information deleted (“the right to be forgotten”)
• Restrict processing
• Object to processing, including marketing
• Receive data portability
• Withdraw consent

How to exercise your rights: Contact us at info@cyclstore.com.

10. Cookies and tracking

We use cookies and similar technologies to optimise the website, analyse traffic and provide relevant offers. You can change your cookie settings at any time via the cookie banner on the website.

11. Contact and complaints

If you have questions or wish to make a complaint, you can contact us at:

• Email: info@cyclstore.com
• Phone: +45 73707870

You can also lodge a complaint with the Danish Data Protection Agency: https://www.datatilsynet.dk